Cancellation and Refund Policy

Last updated: April 22, 2021

Thank you for shopping at TorontoFlora.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Valentines Orders

Due to seasons rush, we will be assigning orders to our florist partners right after receiving it. So orders placed for delivery date 13th, 14th & 15th Feb, Can not be cancelled/modify due to any reason. Even no address change request will be entertained for these specific delivery dates. Kindly place your order carefully with correct delivery details so that we can deliver your order to the right person without failure.

Order attempt due to invalid contact number / incomplete shipping address, No refund will be applicable in case of order attempt.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Cancellation and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to TorontoFlora.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to TorontoFlora, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Since these are perishable items, We don’t accept any sort of cancellation OR refund if the product is ready OR shipped already. If still customer want to cancel, there will be 100% cancellation charges and no refund will be applied in such case. In case of product damage, Do let us know within 1 hour of delivery along with images so that we can check and arrange a quick replacement of the flowers if applicable. If the complaint is raised after 1 hour of time frame, No refund will be applicable in this case due to its perishable nature.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Flowers & Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You- This is application is the cancellation is made before processing/sending out for delivery from store/warehouse.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Cancellation and Refunds Policy, please contact us: