Delivery Policy
TorontoFlora (“we” and “us”) is the operator of (https://torontoflora.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase due to its perishable nature. In this instance, we will fulfill the available products to you with similar to higher value product.
2. Shipping Costs
Shipping costs are calculated during checkout based on delivery location of the items in the order. Payment for shipping will be collected with the purchase through website only Or using payment link.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Since these are perishable items, once arranged in any bouquet/arrangement, We can not use it in any other arrangement. Hence TorontoFlora will not accept cancellation/returns requests due to change of mind due to any reason.
In case of cancellation requested after placing the order, 100% cancellation charges will be applicable.
4. Delivery Terms
4.1 Transit Time
We ship orders same day OR next day depends upon location/product. For same day delivery, We take 5-8 hours for delivery. Same day cut off time of 12:00 Noon (Local time) so orders received after cut off time, Will be executed next available day without any cancellation.
4.4 Change Of Delivery Address
Since we process orders to our florist partner immediately after receiving it, We do not accept any address changes once the order is placed online.
4.5 Items Out Of Stock
If an item is out of stock, we will replace your product with same OR higher value product to ensure we fulfill your occasion.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. In some cases order might get delay due unforeseen reasons like traffic jam / road contractions / heavy rain or snowfall / accident, Please cooperate with us and give us some time to deliver your order to the provided shipping address.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
8. Cancellations
TorontoFlora don’t accept cancellation once the order has been placed online. In case if we receive cancellation request due to any reason, No refund will be applicable in this case.
9. Cancellation Due to Delay
TorontoFlora always try to deliver your order on time witout any delay. But if there are reasons like No answer on call / premises locked / wrong delivery information, Orders might get delay for 1-2 additional days. We highly recommend every customer to double check shipping details before completing payment in order to get on time delivery to the right person.
10. Customer service
For all customer service inquiries, please email us at support@torontoflora.com